I found a few keys that were clearly not related to my Office problem, but also another few that seemed to be Microsoft related. Then, for good measure, I searched on "ms" and "office". A quick right-click later and they were deleted. Keychain Access doesn't appear to be case sensitive, so I found a number of keys. I have all my data backed up in a variety of ways, and while I don't really trust Time Machine, I did a backup before settling in with my hatchet-sized scalpel.įirst, I did a search on "microsoft". Fueled by some quality butter toffee-favored caffeine, I decided that I might as well just nuke everything in the keychain that even seemed like it was Microsoft related. Many credentials on a Mac are managed by the Keychain Access utility. But what if? That would mean that Office was having some kind of difficulty with credentials. What if the error message was actually meaningful? I know, it's almost too much to ask. It was time for a cup of coffee (butter toffee) and some thinking. It became clear that if I didn't figure out the answer on my own, I'd lose another three or four hours during prime work time. Given the level of total bafflement and the desire of every tech to walk you through every basic process before even paying attention, I knew it would be at least an hour before whatever so-called Level 2 tech I got on the phone would actually even listen to the details of the problem. He told me I'd get a call during a time window of 2-4pm. By the time we were done, he pledged to have some Level 2 tech call me back the next day. He was a pleasant enough guy, but clearly in over his head. He categorically refused to listen to what I told him I did, so I had to suffer through a screen sharing experience, the lecture about how I could quit any time, and all the rest. I actually reached a rep quite quickly, but it took 41 minutes for him to verify that he did not, in fact, have a clue why I was experiencing this problem. So since I'd lost the will to live, I figured that I might as well call Microsoft tech support. Updated: If you're working on a DIY project of your own, this comprehensive guide to tech projects is a good place to start. I eventually found a Github script that also identified some files in ~/Library (the user account), and went through each of those files one-by-one and removed them, too. I went into /Library and removed all the files Microsoft recommended. As it turns out, I uninstalled and reinstalled Office a total of eight times throughout this joy ride. I was convinced it was that Office was confused. I was pretty convinced it wasn't that I didn't have a valid account.
Office 2016 for mac error full#
Since I was logged in with full admin privileges, I certainly wasn't lacking valid credentials. I did some Web searching, and I'm far from the only one with this problem.Īfter giving it some thought, I realized that the message might be related to the login account on the computer, rather than the Microsoft login. There's no login option, and all you can do is close the window. Making matters more difficult, there's no way to provide any credentials to Word or Office in this situation. The system requires that you sign on to a valid account.
Instead of launching Word or Excel, Office displays a window showing a spinning wait indicator, and then provides the error message "No credentials. In my case, the problem started happening sometime after I installed Sierra, but I can't be sure that's what caused it. Opening any Office application on a Mac resulted in a nasty error. Considering that even the Microsoft tech support rep gave up, and I finally got Microsoft Office 2016 for Mac to work again on my own, I'm taking the time to put this one in writing in case you encounter the same problem. Well, there went three hours of my life I'm never going to get back. Disclaimer: If you try anything we did in this article and the sun explodes, the moon flies out of orbit, or your computer does terrible, terrible things, don't blame the author, ZDNet, CBS Interactive, or either Barack Obama or Donald Trump.
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